Oncology Account Executive - Grand Rapids, MI

Caris Life Sciences

About The Position

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Oncology Account Executive is a customer-facing sales professional responsible for driving sustained territory growth through new account acquisition and expansion of existing customer relationships. This role combines strategic prospecting, consultative selling, and high-touch account management to position Caris as the preferred partner for comprehensive tumor profiling solutions. This position builds strong clinical and operational relationships with oncologists, pathologists, and key healthcare stakeholders. The Account Executive ensures an exceptional customer experience from order initiation through report delivery while supporting adoption and utilization of Caris molecular profiling solutions. The role partners closely with Regional Business Directors, Commercial Leadership, Client Services, and cross-functional teams to execute territory growth strategies. The ideal candidate will have multiple years of successful sales experience in oncology, diagnostics, medical devices, or pharmaceuticals, with demonstrated strength in consultative selling, account growth, and relationship management.

Requirements

Bachelor’s degree required.
Minimum of 3 years of relevant sales experience.
Strong understanding of oncology practices and molecular diagnostics.
Knowledge of billing and reimbursement environments.
Excellent communication and relationship-building skills.
Ability to manage multiple priorities in a matrixed environment.
Proficiency with Microsoft Office and CRM tools.
Valid driver’s license and willingness to travel regularly.
Successful completion of pre-employment requirements.

Nice To Haves

5+ years of sales experience with oncology or molecular diagnostics focus.
Established oncology or pathology relationships.
Familiarity with hospital systems and pathology networks.

Responsibilities

Sales & Territory Growth Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education.
Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions.
Analyze territory opportunities and develop strategic sales plans to achieve growth objectives.
Meet or exceed assigned revenue, activity, and performance targets.
Account Management & Customer Experience Build and maintain strong customer relationships through consistent in-person engagement.
Ensure a seamless customer experience across the full order lifecycle.
Maintain open communication with key account stakeholders and escalate issues when satisfaction is at risk.
Execute retention strategies and identify upselling and cross-selling opportunities.
Clinical & Technical Expertise Engage with oncology clinicians and allied teams across clinics, pathology labs, and hospital settings.
Support physicians with ordering and interpretation of the CMI platform, including access to PHI when required.
Demonstrate and advise on technology solutions such as portals, EMR integrations, and workflows.
Maintain strong knowledge of molecular profiling, biomarkers, and competitive offerings.
Business, Reimbursement & Market Insight Provide consultative guidance on billing, reimbursement, and payer dynamics.
Serve as a resource on laboratory reimbursement and operational workflows.
Share market trends, customer feedback, and competitive insights with leadership.
Collaboration & Administration Collaborate with Client Services, Regional Business Directors, and Commercial Leadership.
Maintain accurate CRM documentation and complete required administrative tasks.
Maintain assigned company assets.
Support meetings, conferences, and trade shows as required.
Perform other duties as assigned.