WHY PATIENTS NEED YOU The Patient Access Director (PAD) is responsible for leading and coaching Primary Care Patient Access Coordinators (PACs) with a key focus on executing a patient-first approach to impact the patient access journey across their assigned region. The individual will report directly to the Senior Director, Patient Access. The individual will ensure regional and national alignment with the strategic vision of Pfizer Primary Care’s overarching access and reimbursement strategies and within the parameters of the organization’s compliance expectations/guidelines. WHAT YOU WILL ACHIEVE Leadership Align, deploy, motivate, engage, coach, and develop PACs. Provide coaching and in-role development of PAC capabilities and the management of operational standards, evaluation of performance against access strategy, and ensure compliance. Conduct frequent 1-1 sessions with PACs; document and provide observations and feedback to vendor supervisor in a timely manner. Conduct Virtual-Ride-Alongs (ViRA) to observe patient and customer engagements, providing feedback on observations and opportunities. Collaborate with fellow leaders to share successes, best practices and experiences while encouraging PACs to communicate across the region/nation. Lead PACs towards successful execution of regional strategies and goals. Partner with vendor supervisor to provide feedback, where applicable. Conduct weekly team call to align on strategy, provide access education direction, pull through training, review access and reimbursement trends/dynamics. When working with contracted PACs, will ensure all co-employment SOPs and compliance are upheld and followed. Performance Lead the regional execution Access & Reimbursement strategies and tactics; provide insights into Primary Care leadership, vendor leadership, franchise leaders, SAS, HUB, IM Sales, Payer Solutions and KAM leadership Review KPI performance, MBOs, market and access trends, to assess regional performance and provide necessary PAC coaching to change tactics, execution, and/or strategy Optimize regional Access & Reimbursement through deployment, alignment, and FAL/PAC Coordination. People and Culture Accountable to develop a compliant culture that drives the Pfizer Values through People/HR Processes. Lead and ensure a compliant culture within the region regarding all Pfizer policies, procedures, and relevant regulations. Market/Customer/Cross-Functional Team Understand the customer, market drivers, and provide insights and feedback to internal stakeholders and vendors to influence Access & Reimbursement strategy. Actively liaise consistent with Pfizer policy with cross- functional team as needed (e.g. SAS, Patient Solutions Marketing, Access and Patient Support Marketing, Brand Marketing, Legal, Compliance and HUB) to optimize appropriate patient services. Facilitate effective communication by gathering feedback from PAC and FAL colleagues to provide perspective to vendor, leadership, Senior Director, and the cross-functional team on local customer market information, Pfizer marketing programs, trends, distribution, policies and procedures. Align on and lead coordination with Field Access Director (FAD) on coordination and collaboration between FAL and PAC teams to ensure team they are operating to the highest standards, together. Participate in business planning by providing input and feedback. Maintain technical expertise in access & reimbursement knowledge, customer market perspective, and market knowledge. Develop a thorough understanding of the drivers of local market dynamics.