Onboarding Team Member

Rockforce • Nashville, TN

11d • $25

About The Position

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations. Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale. Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance. Join us as we head into one of the most exciting eras in the live entertainment industry! Position Summary: The Onboarding Team helps to welcome and integrating all new employees. They will provide direct communication and support to new employees by email, text message, or phone. They will efficiently maintain the CP master onboarding sheet to ensure accuracy. They ensure employee onboarding and ADP setup is completed prior to the event and to ensure that employees are compliant and payroll ready for the Payroll Operations team to be able to meet payroll deadlines. They also provide customer service and answer employee questions on our employee help line.

Requirements

• Strong communication skills both written and verbal.
• The ability to understand others point of view and find workable solutions to issues.
• Must be a team player and maintain a positive goal driven attitude.
• Proficient with spreadsheets and documents (Excel, Google Sheets, Word, PDF, Google Forms)
• Solid organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize multiple projects.
• 3–5 years experience in communications or customer service and support preferred.

Responsibilities

• Responsible for answering employee help line (phone and text) to provide troubleshooting for onboarding and answer employee FAQ such as how to I get my W-2, where do I change my direct deposit info, etc.
• Manage and follow through on the 4 steps of the onboarding process for all new hire and rehire employees:
• Start: Data Entry - inputting employe information from clients and into company master sheet.
• Check: updating employee onboarding status on master sheet.
• Chase: Send reminders/nudges to new employees by text or phone to help them finish onboarding.
• Complete: run E-Verify and check all the info carefully before completing hire.
• Special projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees