Onboarding & Team Member Experience Specialist

Geode Health•Chattanooga, SC

22h•$22 - $25•Remote

About The Position

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. The Onboarding & Team Member Experience Specialist plays an important role in supporting Geode Health’s mission to transform mental health by making it more accessible, affordable, and effective. Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is ‘To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs.’ As the Onboarding & Team Member Experience Specialist, you will play a key role in designing, managing, and continuously improving the onboarding experience for new team members at Geode Health. This role partners closely with People Services leadership, hiring managers, and cross-functional teams to support our rapid growth while ensuring new employees feel welcomed, prepared, and connected from offer acceptance through early tenure. The ideal candidate is energized by a fast-growing healthcare organization, passionate about creating positive employee experiences, and motivated to build efficient, compliant, and engaging onboarding systems. Most importantly, we’re looking for someone who is aligned with our mission to improve access to high-quality mental healthcare across the country. This role requires the application of established processes and procedures, attention to detail, and effective coordination across teams. Compensation: $22-25/hour depending on experience & education Role Scope / Authority Works within established processes and guidelines to coordinate onboarding activities and support team member experience. Does not have authority for hiring, discipline, or performance management.

Requirements

Strong organizational, customer service, and communication skills
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and commitment to follow-through
Experience with HR systems (Workday or similar platforms preferred)
Ability to handle confidential and sensitive information with discretion
Strong organizational and problem-solving skills
Bachelor’s degree preferred or equivalent professional experience
Experience in onboarding, employee experience, HR operations, or a related field
Ability to sit for long periods of time
Fine finger coordination required for typing, pressing objects such as utilizing laptop/mouse for communication and documentation purposes
Ability to speak clearly with team members so others can understand
Ability to hear and understand others when speaking
Ability to view computer screen monitor

Responsibilities

Collaborate with People Services leadership, hiring managers, and subject matter experts to develop, standardize, and continuously improve a structured and engaging onboarding program.
Design and maintain onboarding materials, including welcome communications, schedules, handbooks, checklists, and presentations that reflect Geode Health’s mission, values, policies, and benefits.
Incorporate interactive and multimedia learning elements to enhance engagement and retention of key onboarding information.
Gather feedback from new hires and stakeholders to support ongoing program improvements.
Own the onboarding experience for new hires from offer acceptance through orientation and early employment.
Coordinate onboarding logistics, including scheduling orientation sessions, managing facilities and technology needs, and partnering with internal teams to ensure a smooth onboarding experience.
Serve as the primary point of contact for new hires, addressing questions and providing timely, professional support.
Review and monitor background checks through Checkr and coordinate required meetings with hiring managers.
Oversee technology kit orders and onboarding-related equipment needs.
Coordinate Mental Health First Aid training and registrations for applicable office staff.
Facilitate onboarding trainings as needed.
Maintain consistent communication with new hires through email and text messaging to provide guidance, reminders, and support throughout the onboarding process.
Create an engaging onboarding experience that builds excitement, clarity, and connection to Geode Health.
Identify opportunities to simplify messaging and improve communication cadence based on common questions and feedback.
All other duties as assigned.

Benefits

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology