Onboarding Support Specialist, Hub Delivery

Amazon • Austin, TX

51d

About The Position

In this position, you will be responsible for supporting local businesses who
have applied to become Amazon Hub Delivery Partners responsible for making
deliveries. You will work alongside Business Development Managers and local
Account Development Executives to support current applicants in completing the
web application, verifying their insurance, and validating their space.

The Hub Delivery Partner program is part of Amazon's fast growing and always
evolving delivery program. We partner with small business owners who then
deliver to Amazon customers. Our partners raise the bar for delivery experience,
and the Hub Delivery Partner team is looking for process driven contributors who
are eager to build a program that enables their success.

Requirements

• Bachelor's degree or equivalent
• Experience working in a sales or sales support role
• Experience communicating results to operations and business leaders

Nice To Haves

• Experience working within a high-growth technology company
• Experience with Salesforce, OBI, SQL, SharePoint, and Tableau
• Speak, write, and read fluently in Spanish
• Speak, write, and read fluently in Mandarin
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities

Responsibilities

• Build relationships with applicants, small business owners and future Amazon delivery partners
• Communicate with applicants and future partners 1:1 with through phone and email
• Set proper expectations with applicants to ensure they’re setup for success
• Track and monitor applicants in the vetting and onboarding pipeline
• Track account activity and update pipeline in Salesforce
• Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level