Onboarding Specialist

Homesmart • Scottsdale, AZ

301d

About The Position

The Onboarding Specialist plays a crucial role in ensuring new agents transition smoothly into the brokerage. The Onboarding Specialist provides the highest level of customer service to all agents new to HomeSmart and helps new agents immerse themselves in the brand, technology, and tools. The Onboarding Specialist guides agents by phone, zoom and email regarding each 'touch point' during their 90 day onboarding process by monitoring agent progress and identifying any challenges and providing additional support as needed. If you are passionate about getting agents off to a good start with their career with HomeSmart, this is the position for you!

Responsibilities

• Ensure new agents transition smoothly into the brokerage.
• Provide high-level customer service to new agents.
• Help new agents immerse themselves in the brand, technology, and tools.
• Guide agents through their onboarding process via phone, zoom, and email.
• Monitor agent progress during the 90-day onboarding process.
• Identify challenges and provide additional support as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Personal and Laundry Services