Onboarding Specialist

Help at Home-posted about 1 month ago
Full-time • Entry Level
Onsite • Philadelphia, PA
5,001-10,000 employees
Nursing and Residential Care Facilities
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Help at Home is hiring an Onboarding Specialist! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training. The Onboarding Specialist is responsible for providing onboarding support for our field staff. Onboarding Specialists are the point of contact for questions surrounding onboarding and compliance. Demonstrates respect, efficiency, and excellent communications, and maintains positive working relationships with colleagues.

  • Ensure all new hires comply with company, Federal, and State regulations required for employment.
  • Manage the onboarding process for assigned applicants. Create necessary profiles in various systems to ensure timely and accurate information is stored and tracked throughout the onboarding process.
  • Administer background checks and discretionary risk assessments, completion of I-9s, references, EPS Staff Checks, Social Security Verifications, and certification authentication, etc.
  • Maintain application profiles in Applicant Tracking System.
  • Gather and process employee fil paperwork and ensure quality and accuracy of all documents.
  • Completes outbound phone calls to assigned applicants at least two times per week.
  • Follows up with text message and email communication when phone calls are unsuccessful.
  • Maintains a positive working relationship with all areas of the business. Regularly communicates with direct supervisors to address concerns and offer solutions.
  • Maintain confidential records (office employee files, health records, protected information).
  • Answer phones, file, copy, fax, scan etc. as required.
  • Participates in staff meetings, company sponsored trainings and team meetings as directed.
  • Performs other job-related duties as assigned.
  • Proven experience in onboarding in high-volume, non-exempt hiring.
  • Excels at problem solving and isn't afraid to change courses when things aren't working.
  • Focuses on what we can control and is a good influencer in the business.
  • Understands the candidate and field experience is key to achieving our goals.
  • Sets a great example to the team by consistently achieving goals and having a positive attitude.
  • Flexibility to adapt to a dynamically changing environment.
  • Prior office experience including data entry and compliance review.
  • Intermediate computer skills (Microsoft Suite).
  • Customer service and high phone volume experience preferred.
  • Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.
  • We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.
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