Onboarding Project Manager

Rimini Street

8d • Remote

About The Position

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Rimini Street is currently seeking an Onboarding Project Manager (OPM). Qualified candidates can work remotely in the U.S. Position Summary Reporting to the Sr. Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s clients across all supported product lines. The OPM is responsible for leading the successful on-time completion of the client onboarding project plan. Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related to these accounts. The OPM will manage all executive, onsite meetings and project reporting with the client and the Rimini Street internal management teams. The OPM needs to have excellent communication with client executives and the project teams. The OPM is also expected to contribute to client onboarding projects, improvements and innovations and will be a trusted advisor in the region for anything related to the transition of clients to Rimini Street.

Requirements

• Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience
• 3 - 5+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
• 2+ years ERP application implementation and/or upgrade project management experience
• 2+ years of client communication and relationship management experience
• Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
• Technical consulting background preferred
• Strong Verbal and written Korean language skills
• C-Level communication
• Project management
• Escalation management
• Negotiation and Objection-Handling skills
• Strong analytical and problem-solving skills
• Ability to successfully execute the Onboarding Project Plan with successful results
• Excellent organizational, communication, interpersonal, relationship building skills
• Ability to work well in a cross-functional, matrix management environment
• Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
• Strong English verbal and written Korean communication skills
• Strong analytical and problem-solving skills
• Excellent organizational, communication, interpersonal, relationship building skills

Nice To Haves

• Project Management certification or equivalent - desired
• SAP or Oracle Implementation and/or technical certifications - desired

Responsibilities

• Responsible for successful, on-time completion of client onboarding projects
• Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
• Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects
• Provide pre-sales client onboarding assistance for the sales organization
• Ensures onboarding tasks are performed in accordance with the defined ISO processes
• Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
• Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process - Provide detailed and timely status reporting to internal management teams.
• Assure excellent client satisfaction with entire onboarding process.
• Secure client reference ability at conclusion of the onboarding.
• Identify and propose onboarding innovations and improvement opportunities
• Onsite Travel locally expected

Benefits

• Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.
• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees