Onboarding Project Manager, AVP

Morgan Stanley•Alpharetta, GA

About The Position

Introducing Morgan Stanley at Work: We know a lot about investing and are certain that that there’s no better investment a company can make than in its employees. People don’t just drive a company, they are the company. So when people work at their best, companies do too. Morgan Stanley at Work , a division of Morgan Stanley Wealth Management, provides workplace financial solutions that build employee financial confidence, foster loyalty and help our corporate clients attract and retain top talent. Our end-to-end offering spans Equity, Financial Wellness and Retirement Solutions. Plus, we provide all employees with Financial Empowerment, so they have the knowledge, tools and support needed to make the most of their workplace financial benefits. What you’ll be part of – our Morgan Stanley at Work culture: At Morgan Stanley at Work, we walk the talk. We have created a place for our employees to learn, achieve and grow – a place for people to build a career where you can thrive both personally and professionally. We are passionate about exceeding our clients’ expectations and helping them succeed. We are fearless in taking on new challenges that deliver exceptional results. We believe amazing things can happen when we work together in an environment where everybody has a true sense of belonging and their ideas are heard. We value differences and are committed to providing a work environment where our people can do their best work. We look for people who are problem solvers, empathetic listeners, team players and inclusive leaders. We are committed to your growth and development, and your entire employee experience. We recognize that our people and culture are the keys to our success. We invite you to explore how you can be an integral part of our team. Shareworks by Morgan Stanley and Equity Edge Online® (EEO) are key offerings within our Equity Solutions pillar. These offerings combine cutting-edge technology, outstanding client service, streamlined administration, and global plan management. Shareworks provides clear and actionable ways to make equity plans more personal, so employees at all levels of a company can fully experience the many benefits of shared ownership. It simplifies the complexities of equity plan management, while helping employees realize the full potential of their benefits. As its name implies, Equity Edge Online gives companies an edge in equity plan management. It delivers powerful functionality that elevates performance and efficiency, motivating workforces to realize the full value of their awards and benefits – no matter where they are on their financial journey. Onboarding Project Manager Responsibilities: The Onboarding Project Manager will be part of the Global Equity Solutions group within the Morgan Stanley at Work organization. The Global Equity Solutions team is responsible for the engagement and onboarding of corporate clients and their equity administration information. The candidate will work cross-functionally towards a goal of successful end-to-end delivery of onboarding projects bringing a willingness to do what it takes to get onboarding projects done in a timely and accurate manner. The candidate will build exceptional relationships with both immediate and cross-functional teams and thrive in a fast-paced and evolving environment focusing on all aspects of client readiness and support for clients as they move through the full lifecycle of implementation activities onto the Morgan Stanley at Work equity administration platforms. This position is responsible for the successful management of several concurrent projects. Projects include the implementation of Stock Plan Administration and Employee Broker Services for corporate clients in a timely and high-quality fashion. The Project Manager will manage the client relationship during the Onboarding period, ensuring that they and other team members understand and perform their responsibilities, maintain a high level of client satisfaction and continuously assess project risks. This highly visible position involves interacting with a variety of individuals internally and externally and at all levels of the organization. Candidate must be driven and a self-starter, be organized and detail-oriented, and have excellent communication skills.

Requirements

BS / BA degree (or equivalent education, training, and experience)
Minimum of two years’ experience managing software and/or implementation projects with a high level of client interaction (or equivalent experience in a Technical Customer Service role).
Proven track record in successfully handling multiple projects with competing priorities.
Ability to multi-task and reprioritize activities with minimal supervision.
Strong communicator with excellent written and verbal communication skills
Proficiency with Microsoft Excel and Microsoft Word
Proficiency with equity compensation management software (Equity Edge Online or Shareworks), Salesforce and/or TaskRay, preferred
Ability to travel up to 10% of the time.

Nice To Haves

Equity Compensation Associate (ECA) or Certified Equity Professional (CEP) designation, preferred
Brokerage Industry Knowledge, preferred

Responsibilities

Responsible for the successful end to end delivery of Client Onboarding projects, including but not limited to:
Serving as the primary contact for assigned corporate clients throughout the onboarding process, maintaining a client-focused, yet firm approach.
Using established templates, tools & processes, act as the key contact between new clients and internal stakeholders to establish project milestones and timelines
Engaging in scoping and requirements gathering, understanding customer needs and relaying them back to the onboarding technical specialist and/or or software development team where appropriate.
Establishing and meeting goals, assign and direct the work of others, and manage multiple requests with minimal direction.
Enforcing project schedules, deadlines and standards.
Leading project reviews to assess schedule, processes, risks and facilitate communication and negotiation.
Providing regular status reports to applicable managers, executive team, and the client as required.
Actively participating in resolution of issues and conflicts, internally as well as with clients and other vendors where appropriate; escalating issues in an appropriate, timely, and tactful manner.

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