Onboarding Project Consultant

BigHand

1d•Remote

About The Position

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge. We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers. We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun. About the role The Onboarding Project Consultant will join the Customer Experience team working for the Document Productivity business unit and is expected to make a valuable contribution with a can-do attitude and meet delivery objectives in a profitable manner. The role is responsible for the full end-to-end delivery of BigHand solutions to customers, as well as contributing to internal initiatives. Working closely with cross-functional teams, the role ensures projects are delivered against agreed performance criteria and that customers are well positioned for long-term success with the solution.

Requirements

Degree educated or possessing equivalent professional experience.
Minimum of 3 years’ full project lifecycle delivery experience in a legal or professional services environment.
Proven track record of delivering end-to-end technology projects, leading internal teams, clients, and third-party vendors to meet defined success criteria.
Exposure to strategic transformation and change management initiatives.
Excellent communication, organization, and interpersonal skills, with strong commercial awareness.
Flexible, collaborative, and willing to support broader business needs as required.
Confident in remote meeting facilitation and operating effectively in a hybrid or fully remote environment.
Experience in refining, standardizing, and clearly documenting operational processes.
Strong understanding of enterprise IT solutions and architecture.
Strong consultancy skills, including the ability to uncover customer needs and design tailored, value-driven solutions.
Proficient in Microsoft Office applications, including Word, PowerPoint, and Excel.

Nice To Haves

Knowledge of legal industry software solutions (e.g., practice management, workflow, document automation) is beneficial.
Familiarity with document production processes in a legal or professional services environment is desirable.

Responsibilities

Project Management – Lead and deliver successful Document Productivity software projects with a focus on outcomes, stakeholder alignment, and operational excellence
Portfolio Leadership – Manage a portfolio of projects, ensuring each is delivered on time, within scope, and aligned to defined objectives.
Project Delivery – Provide clear leadership and direction to ensure both deliverables and outcomes are achieved, managing scope, budget and change to maintain profitability.
Project Stakeholder Engagement – Lead cross-functional project teams, including internal teams, partners, and customers, fostering collaboration and accountability.
Project Governance – Establish and maintain control over projects, leveraging collaboration platforms to ensure timely and transparent stakeholder communication.
Risk & Issue Management – Proactively identify, track, and manage project risks, issues, assumptions, and dependencies, escalating exceptions promptly.
Project Closure – Ensure a structured and efficient handover of project assets and documentation to relevant stakeholders upon completion.
Transparency & Reporting – Ensure transparency and stakeholder confidence through accurate, up-to-date reporting, with all systems consistently reflecting project performance and status.
Product Knowledge – Build strong expertise in BigHand products and delivery processes to help customers optimise their use of the solutions.

Benefits

15 days holiday per year (exc. public holidays) + 2 personal days to take for anything you like!
3 additional BigHand days off between Christmas & New Year
Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
Opportunities to give back with company volunteer events and individual volunteer days
Career growth opportunities and study leave options
Family benefits including enhanced parental leave, secondary caregiver leave and fertility support
Financial benefits including retirement plan, life assurance, and flexible spending
Fully remote working
Growing business with a global presence and a true focus on work-life balance