Onboarding Operations Coordinator (Contractor)

Amplify

8d•$16 - $32

About The Position

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. The Onboarding Operations Coordinator will be joining the People Team at Amplify and will be responsible for ensuring a smooth, human-centered onboarding experience when automation alone is not sufficient. This role exists to provide frontline support, coordination, and problem-solving that protects new hires, managers, and the broader Onboarding and Employee Readiness team from operational breakdowns. This is a foundational individual contributor role that plays a critical role in safeguarding employee trust, responsiveness, and care during moments that matter most, especially when issues arise or exceptions occur.

Requirements

Bachelor’s Degree or equivalent work experience
Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar)
Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis
Highly organized with the ability to balance multiple tasks while managing work time efficiently
Excellent written and verbal communication skills

Nice To Haves

Up to 1 year of experience in the Human Resources or related field
Experience with Workday as an HR Platform
Experience with Smartsheet as a project management tool
Strong attention to detail

Responsibilities

Serve as the primary point of contact for onboarding-related inquiries from new hires and managers
Monitor and manage the team inbox and shared intake channels
Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager
Ensure timely, clear, and empathetic communication with impacted employees and managers
Coordinate logistics for onboarding experiences such as:
Welcome & Connection sessions
Orientation scheduling and invites
Virtual meeting setup and coordination
Support smooth execution of experience touchpoints
Manage weekly compliance training audit for New Hires and Contingent Workers
Support operational exceptions (e.g., equipment delays, access issues)
Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly
Track recurring issues and flag patterns for improvement
Protect the employee experience during disruptions
Follow established operational processes and standards
Maintain accurate records of issues, resolutions, and trends
Support documentation updates to improve clarity and consistency