Onboarding Manager - PST/MST

Mangomint

1d•Remote

About The Position

As an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 25-30 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.

Requirements

3+ years of experience in the beauty/wellness industry as a service provider, salon/spa manager, or industry operations role
Proven track record helping customers through complex transitions or implementations
Someone who thrives in a fast-paced, high-growth environment with evolving processes and expectations
A performance-driven mindset- you are motivated by metrics, comfortable with accountability, and energized by challenging targets
A resourceful problem-solver who seeks solutions before escalating questions. Someone who speaks up when seeing issues, admits mistakes, and focuses on solutions
Skilled process management - ability to manage and direct the entire onboarding journey, not just executing individual tasks
Tech savvy- comfortable with Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

Responsibilities

Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout
Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners
Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement
Connect Mangomint features directly to customer pain points and business goals
Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals
Create tailored onboarding plans that prioritize the most valuable features first
Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback
Work PST or MST hours for best team collaboration and customer coverage