Onboarding Manager, Enterprise

Boulevard

94d • $77,000 - $110,000

About The Position

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard.

Requirements

• 5+ years in enterprise onboarding, implementation, or customer success, with at least 2+ years leading a team.
• Experience with franchises, multi-location rollouts, or PE-backed organizations strongly preferred.
• Familiarity with SaaS platforms, CRM tools (Salesforce preferred), Excel, and the ability to quickly master new systems.
• Proven ability to inspire and lead high-performing teams while driving accountability.
• Understanding of enterprise customer challenges, change management principles, and the levers that drive retention and expansion.

Nice To Haves

• Formal training or certifications in project management or change management (e.g., PMP, Prosci, Six Sigma) are a plus.

Responsibilities

• Manage and develop a team of 5–7 Enterprise Onboarding Specialists (OSs) through regular 1:1s, performance reviews, and actionable coaching.
• Foster a culture of ownership, accountability, and adaptability, encouraging team members to think strategically about enterprise customer needs.
• Provide support and escalation guidance for team members navigating complex, multi-stakeholder implementations.
• Ensure consistency in execution across the team while empowering tailored approaches for enterprise customer nuances.
• Partner with leadership to design, refine, and scale onboarding frameworks for enterprise customers that are structured, repeatable, and adaptable.
• Differentiate and codify onboarding workflows between SMB and enterprise customers, creating playbooks and best practices that serve as a blueprint for scale.
• Evaluate customer complexity (e.g., number of locations, integrations, legacy migrations) and adjust onboarding strategies accordingly.
• Track and improve enterprise onboarding KPIs such as time-to-value (TTV), activation rate, launch timeline accuracy, and enterprise onboarding CSAT.
• Act as a leadership presence for enterprise customers, joining key calls and providing executive-level assurance during onboarding.
• Oversee team workload and ensure projects are prioritized to meet strict launch deadlines.
• Partner directly with OSs on high-value accounts to deliver a white-glove experience tailored to customer needs.
• Serve as the voice of the enterprise customer across Sales, Product, Engineering, and Customer Success.
• Partner with Sales, Support and Customer Success to create seamless pre-sales to post-sales transitions, aligning on customer goals and expectations.
• Provide structured feedback loops into Product and Engineering based on enterprise onboarding learnings, influencing roadmap and integration priorities.
• Identify and champion opportunities for automation, tooling, and process efficiency that reduce friction in large-scale onboarding while maintaining a high-touch approach.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote work with a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity opportunities to grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees