Onboarding Consultant 12/24

Madwire • Fort Collins, CO

2d • $36,000 • Hybrid

About The Position

The Onboarding Consultant plays a critical role in successfully facilitating the onboarding experience for our clients. Through extreme organization, exceptional customer experience, and clear communication, the Onboarding Consultant is responsible for a robust onboarding experience including the design and build of a fully functional, personally branded starting point on Websites 360®️ (among other platforms) as well as breaking the Marketing 360®️ apps into manageable pieces throughout several training calls. It is the goal of the Onboarding Consultant to help customers get comfortable with the entirety of the Marketing 360®️ platform and address any questions they may have along the way. At the close of the onboarding process, the customer will see the value and impact that the Marketing 360®️ apps and Websites 360®️ website will make on their business goals. The Onboarding Consultant is expected to work closely with many other departments at Madwire to ensure the customer’s onboarding experience is efficient and fruitful. Our offices are located in Fort Collins, CO. This position can be in-office, remote (in approved states), or a hybrid of the two. Salary begins at $36,000 per year.

Requirements

• You enjoy conversing with clients over the phone and through email to establish a first impression that lasts a lifetime.
• You are exceptionally organized.
• You have a keen eye for design, but don’t necessarily have the skillset to create the assets yourself.
• You are a fast learner with the ability to pick up on new technologies quickly and efficiently.
• You can apply what you learn immediately for the betterment of the clients.
• You have some sales ability.
• You have a friendly sense of competition, which helps you work well under pressure.
• You thrive in a busy, high-paced environment.
• You like to work with people: clients and teammates make for a fun and collaborative environment.
• You are able to tactfully handle confrontation.
• You are ambitious.
• You are able to take and learn from constructive criticism, and apply that feedback to your work.
• You are able to clearly and concisely express opinions and directions.

Responsibilities

• You’ll provide a delightful onboarding experience to our clients.
• You’ll successfully manage the timely launch of our clients’ websites, when necessary.
• You’ll specialize in building Websites 360® sites, as well as sites on several e-commerce platforms.
• You'll manage the initial brand guideline development process for our clients
• You’ll collaborate with account managers, graphic designers, web developers, and clients daily through in-person, email, and phone communications.
• You will be responsible for staying organized and setting and maintaining expectations of small to medium business owners.
• You will be responsible for managing around 20-30 active projects at a time.

Benefits

• Healthcare coverage is available through UMR.
• Ancillary coverage options provided by Guardian for dental, vision, life, critical illness, long term disability, and hospital indemnity.
• Madwire also provides employer paid life and short term disability through Guardian.
• Eligibility to enter Madwire’s plan is effective on your first day of employment.
• Madwire offers a 401k plan through Nationwide.
• Eligibility to enter the plan is first of the month following 60 days of employment.
• Madwire will match 50% of employee contributions up to 6% effective after one year of employment.
• Madwire’s PTO policy offers unlimited vacation along with 5 sick days, and 10 paid holidays per year.
• Eligibility to participate in this policy is effective with your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed