Onboarding / Account Manager

USZoom LLC • Montebello, NY

185d

About The Position

iPostal1 has been pioneering digital mailboxes and mailroom management software since 2007! Our network of digital mailbox locations is the largest and fastest growing with thousands of locations across the U.S. and abroad. Our business segment, iPostal1 Workspace, offers a white label version of iPostal1 for workspaces to use with their office and all the benefits of these digital mailbox services to flexible workspaces current virtual and tenant members as an optional service or bundled as part of a service package. We are seeking a dynamic, customer-focused individual to join our team in the role of Onboarding/ Account Manager. This role is essential for managing relationships and providing customer service to our flexible workspace owners and operators. Training this customer base on our proprietary software will be a crucial part of this role.

Requirements

• Three to five years of experience in the coworking/workspace industry with experience at the front line, regional or corporate level
• Previous experience in an account management role, ideally in the workspace industry
• Excellent communication and public speaking skills
• Ability to deliver effective training via Zoom
• Strong organizational and problem-solving skills
• Experience with CRM software and office applications
• Comfort working in a team-oriented environment

Responsibilities

• Serve as the primary contact for flexible workspace accounts, ensuring high levels of satisfaction and customer retention
• Establish, develop, and maintain positive business and customer relationships, fostering long-term client growth
• Train owners and operators on our proprietary software, ensuring they understand its full capabilities so they can fully leverage it to gain additional sources of revenue
• Respond promptly to customer inquiries and resolve issues effectively
• Regularly engage with workspace owners and operators to identify potential issues or needs and address them proactively
• Share owner/operator feedback with team to aid in establishing best practices
• Collaborate internally with the sales and operations teams to recommend enhancements to the onboarding process
• Proactively partner with owners and operators to manage accounts and document interactions & progress, with special attention to their experiences within their first year

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 1-10 employees