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Carnival UK is in search of a On Board Sales and Loyalty Manager, who is crucial in supporting the P&O Cruises team to nurture a high-performing team. The Onboard Sales Channel is a significant portion of the sales distribution for P&O Cruises. It is the only owned sales channel where we have face to face interaction with the guests, where we can take feedback and not only optimise channel opportunities but wider business priorities as well. This role is a shore-based role responsible for supporting the delivery of our Onboard sales strategy including targets and business plan, communicating opportunities, addressing challenges, implementing our campaign and marketing plans and building strong relationships with our wide mix of stakeholders. You will be supported by two Onboard Sales & Loyalty Executives and this role will lead this team in their day-to-day delivery as well as continually developing them. Onboard sales revenue is generated by guests who book their next holiday whilst on board with us. This is managed by our fleet of talented Loyalty and Cruise Sales Managers (LCSMs). This role will work closely with these fleet-based teams to support their sales performance and ensure they are equipped with everything they need to deliver the targets. As part of the wider Sales function, this role will work closely with our Trade Sales team, supporting them with opportunities to leverage sales with our travel agents and third party partnerships and raise awareness of the benefits for booking onboard.
