OnBase Systems Administrator

Maricopa County • Phoenix, AZ

15d • $82,000 - $125,000 • Hybrid

About The Position

The OnBase System Administrator will be responsible for maintaining and optimizing the The OnBase System Administrator will be responsible for maintaining and optimizing the Hyland OnBase enterprise content management system, ensuring seamless access and reliability for court personnel. OnBase is utilized for case management, workflow automation, and secure document storage, and this position will serve as the Court’s primary administrator and technical owner of the platform. Duties include managing system upgrades, developing workflows and electronic forms, configuring security, troubleshooting issues, and ensuring integrations with other justice systems function reliably. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

• Bachelor’s degree in computer science, Information Systems, or a technology-related field
• Four (4) years of related experience in administering, configuring, managing, installing, and troubleshooting server and storage systems.
• At least two (2) years of direct Hyland OnBase system administration experience.
• Must possess or can obtain by the time of hire, a valid Arizona driver's license.
• Requires working knowledge of and experience with multiple technical areas across a large- scale enterprise environment in the following areas:
• Hyland OnBase administration including security, roles, Unity/Thick client, Web client, and Configuration module
• OnBase workflow automation, E-Forms, and WorkView development
• OnBase APIs, Application Enabler, and system integrations
• IT standards in a criminal justice environment
• Windows server administration
• OnBase system upgrades, patching, and performance monitoring
• Capture/scanning configuration, document imaging, and indexing
• Developing and deploying OnBase E-Forms and WorkView solutions
• Customer service and escalations, including conflict resolution
• Overseeing the maintenance of equipment.
• Develop and maintain comprehensive understanding of OnBase administration tasks including configuration, security, roles, users, managing errors, installations, and upgrades
• Design, test, and deploy workflows and forms in support of business processes
• Excellent written and presentation skills
• Excellent communication skills
• Strong problem solving, critical thinking, and task-oriented skills
• Able to advise on and recommend new technologies and configuration improvements
• Must be able to work with end users across all locations
• Able to work with minimal supervision

Responsibilities

• Serve as the primary administrator for the Hyland OnBase platform, including installation, configuration, security, upgrades, and maintenance.
• Design, test, and implement workflows, E-Forms, and WorkView applications to support Court processes.
• Coordinate with Hyland and County IT on system upgrades, hotfixes, and patches.
• Provide tier 2/3 OnBase support for users, escalating to Hyland support as needed.
• Monitor OnBase performance and proactively remediate issues to ensure uptime and reliability.
• Document OnBase configurations, workflows, and support procedures, and provide training to staff.
• Ensure compliance with records management, retention, and security policies for OnBase content.
• Performs systems and application support at the highest level of technical expertise mostly independently, but occasionally with assistance from other information technology (IT) professionals and premier support services, of systems including, Windows servers, file/print services, VMware, and Active Directory in addition to the backup and storage resources utilized by these systems.
• Leading strategist for deploying any new systems and road-mapping systems.
• Manages projects and performs related research, analysis, and requirements gathering.
• Reviews emerging technologies and participates in determining the future technology direction for the department.
• Analyzes Return on Investment (ROI) on new software, systems, changes, etc. and provides guidance to leadership
• Researches and evaluates hardware, software, and best practices for improvements, applicability, and level agreements; and coordinates required service and/or maintenance with applicable vendors
• Administers, designs, implements, maintains, and modifies computer systems, servers, disk storage systems, SAN’s, data back-ups, software applications, security measures, components, and/or databases.
• Monitors and ensures quality of applicable information technology and its related components
• Tests developed applications for accuracy, efficiency, and stability.
• Serves as a lead to staff to include mentoring, assigning and monitoring work and providing direction.
• May develop and establish framework for developing custom reports to extract information from various systems.
• Provides technical support and responsible for coordinating the migration of any new or current systems to include documenting the entire process and future procedures.
• Develops and documents functional specifications and detailed designs for applications and databases from which programs will be coded, tested, and debugged.
• Troubleshoot and resolve issues and participate in a 24 x 7 on-call rotation as required.

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees