On Time Performance Monitor

MV Transportation•Los Angeles, CA

27d•$28

About The Position

MV Transportation is seeking an On - Time Performance Monitor who is a valued member of the team and is responsible for optimizing use and monitoring of our Syncromatics Tracking and GPS System to maximize on-time performance and meet customer expectations.   The accepted candidate will be trained and must become proficient in the Syncromatics Software, TransTrack , SigAlert and other tools to assist in utilizing best practices to monitor on-time performance.

Requirements

Excellent knowledge of the surrounding area preferred.
Ability to work independently.
Ability to multi-task and prioritize work assignments.
Basic computer skills and ability operate Microsoft Office programming.
Ability to communicate effectively and working coordination with other departments is critical.
High School diploma or equivalent.
Must have excellent customer services skills.
Valid Driver’s license.

Responsibilities

Research and analyze scheduled trip real-time performance utilizing Syncromatics software.
Match daily roll-out with assignments in Sy n cromatics to ensure all operators are signed in correctly.
Analyze routes real-time performance on DASH Routes to minimize bunching.
Coordinate with Dispatchers when problems arise to come to a quick and adequate solution.
Monitor daily traffic trends utilizing available websites and news reports.
Research daily route status and correct any issues, incorrect vehicles, and/or assigned trips in the system.
Daily monitoring of Syncromatics system to ensure it is operating correctly and submit reports to Operations Manager.
Submit other reports as assigned.
Monitor time exceptions of operations for validity and report to Technology/Operations Manager.
Perform various other duties as assigned.
Ability to drive out to the routes to check systems.