On-site Technology Support Services

EY • Chicago, IL

82d • $46,800 - $84,900

About The Position

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Requirements

• 2+ years of on-site technical support experience, or degree in related discipline.
• Outstanding customer service skills.
• Excellent communication skills.
• Great team mentality.
• Self-motivated, organized, detail oriented, ability to multi-task.
• Desire to learn and build a career as unique as you are.

Responsibilities

• Understand how to configure Microsoft Surface Hub settings, including display and audio settings, and network configurations.
• Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
• Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
• Troubleshoot video issues, including display problems and resolution settings.
• Diagnose and resolve connectivity issues for Microsoft Teams Rooms and ensure proper connection to the internal network.
• Troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls.
• Provide support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site.
• Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs.
• Supporting Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and Meeting Support (may occur on-site or off-site).
• Provide remote hands support while guided by our network operations team.
• VIP/White Glove support.
• Occasional after-hour support may be required.

Benefits

• Comprehensive compensation and benefits package.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees