On-site Technology Support Services

Ernst & Young • Hoboken, NJ

125d • $46,800 - $84,900

About The Position

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work.

Requirements

• 2+ years of on-site technical support experience, or degree in related discipline.
• Outstanding customer service skills.
• Excellent communication skills.
• Great team mentality.
• Self-motivated, organized, detail oriented, ability to multi-task.
• Desire to learn and build a career as unique as you are.

Responsibilities

• Understand how to configure Microsoft Surface Hub settings, including display and audio settings, and network configurations.
• Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
• Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
• Troubleshoot video issues, including display problems and resolution settings.
• Diagnose and resolve connectivity issues for Microsoft Teams Rooms and ensure the system is properly connected to the internal network.
• Troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls.
• Provide support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site.
• Troubleshoot and problem solve PC, MAC, application, AV, and network connectivity issues.
• Manage ServiceNow tickets; prioritize tickets and maintain awareness of SLAs.
• Support Microsoft Windows and MAC operating systems.
• Maintain working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Manage hardware assets from acquisition through disposal process.
• Provide printer support (installation, configuration, relocation, and troubleshooting).
• Support events and meetings (may occur on-site or off-site).
• Provide remote hands support while guided by our network operations team.
• Offer VIP/White Glove support.
• Provide occasional after-hour support as required.

Benefits

• Comprehensive compensation and benefits package.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree