On Site Supervisor

Proman Staffing Perm LLC • Charlotte, NC

77d

About The Position

The On-Site Supervisor will be responsible to provide excellent client satisfaction through the performance of Proman Staffing employees and to assure retention and growth of the current business. This position is completely responsible for the on-site operations directing the day-to-day service and management of Proman Staffing employees at a client site. Responsibilities include daily interface with the client to build a strong working relationship; planning, assigning and directing work; appraising performance; counseling; addressing complaints and resolving problems; maintaining accurate work records and performance reporting. This position may also include interviewing, hiring and training new workers. May have assistance from lead workers.

Requirements

• Results oriented, knowing when to take action and when to seek guidance or permission.
• Handles sensitive or difficult issues with confidence and in a calm manner and is not unduly influenced by intense emotions.
• Excellent communication (listening, speaking, writing) & diplomacy skills.
• Knowledge of Microsoft Windows, Outlook and Internet Explorer. Proficient in use of Excel and Word tools.
• Experience working with ambiguous situations.
• Is assertive but respectful in communications with clients and team.
• May require bilingual skills (English and Spanish).
• Comfortable in a manufacturing or distribution center environment.
• May involve lifting of up to 50 pounds.
• Must be able to travel throughout the facility (sometimes long distances) to monitor the work of employees and communicate with customer representatives.

Nice To Haves

• AA or BA in Business Administration or related field preferred or equivalent combination of education and experience.
• Background in Human Resources a plus.

Responsibilities

• Provide consistent employee orientation using company standards that include safety and accident procedures and anti-harassment standards.
• Ensure compliance by maintaining proper employee records including payroll, scheduling, disciplinary and counseling, etc.
• Use of all available tools to maintain the operation of the account such as Avionte, Web Mail and applicable timekeeping systems.
• Enforce policies specific to the client and document important information for both the client and Proman.
• Control costs of the operation including overtime, unemployment, show up pay, PPE usage and worker’s comp to ensure the financial success of the operation.
• Ensure customer satisfaction through identifying and addressing their needs and requirements in a timely and thoughtful manner and providing appropriate follow-up.
• Ensure compliance with Proman Staffing safety guidelines with site inspections and monitoring of accidents.
• Assist customer as needed with any workforce concerns.
• Build and maintain a positive business relationship with customer through frequent and open communications with key contacts and branch management.
• Work in conjunction with Branch Manager to counsel and discipline employees as needed.
• Monitor and obtain signature approvals for all time tickets prior to payroll preparation.
• Assure communication of all Proman Staffing and client work policies and assure compliance with same.
• Provide timely unemployment and accident reporting.

Benefits

• High School Diploma/GED required.
• Minimum 1 to 2 years’ experience in a supervisory role preferably in staffing or other customer service role.
• Experience working with time keeping systems and various business reports.
• Experience working with a high level of independence.
• Demonstrated experience in managing competing demands.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees