On-site Specialist

DOCUmation • San Antonio, TX

9h • Onsite

About The Position

DOCUmation is a managed service provider (MSP) that offers technology solutions to businesses across Texas; these services include, but are not limited to, managed print, managed IT, and facilities management (FM). The Onsite Specialist is responsible for providing onsite service and support to a designated FM customer. The primary responsibility for this role is to provide fleet support services and to serve as a customer liaison in delivering contracted services, including courier services. Maintaining a high level of customer interactions with a focus on growing new business and services. This position requires excellent customer service and communication skills, as well as an understanding of fleet equipment management.

Requirements

• Working knowledge of Microsoft Office or similar office productivity applications.
• Strong attention to detail with the ability to multi-task in a fast-paced environment.
• Excellent customer service and communication skills.
• Clean driving record.
• Minimum: High School Diploma or GED.
• Ability to lift up to 50 pounds.
• Ability to sit for extended periods of time.
• Ability to stand, stoop, bend, and kneel.
• Visual acuity to read printed and electronic documents.
• Ability to regularly speak clearly so listeners may understand.
• Ability to understand the speech of others.

Responsibilities

• Manage daily mailroom operations, including sorting, distributing, packaging, and delivering mail and parcels.
• Ensure all incoming and outgoing mail is processed accurately and within established service timelines.
• Operate production copying and printing equipment, including finishing devices such as cutters, folders, and binding equipment.
• Support scan center operations by preparing documents, performing scanning tasks, and conducting quality control checks.
• Troubleshoot and resolve equipment or workflow issues related to printers, scanners, and production devices.
• Perform courier services using a company-provided vehicle.
• Carry out additional duties as assigned to support operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED