On-Site Service Specialist (Full Time)

W.W. Grainger, Inc.•Decatur, IL

67d•$22 - $26•Onsite

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,â Zoro.comâ offers customers access to more than 14 million products, andâ MonotaRO.comâ offers more than 24 million products. For more information, visitâ www.grainger.com. The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Requirements

3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Managed several projects simultaneously
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

Responsibilities

Perform machine break/ fix activities for different machines at the customer's site
Implement territory work relating to customer inventory projects
Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
Perform implementation responsibilities for new customers or new services
Assist customers with staging, labeling and organizing product at a customer site.
Complete product relocation and discontinuation process
Will cover PTO and will have route based responsibilities and activities when needed.
Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

Benefits

Medical, dental, vision, and life insurance coverage starts on day one of employment.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, parental leave, and other benefits.
Safety shoes provided (where applicable).

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