On-Site Service Representative- Midland/Odessa, TX

Grainger Businesses

12d•$24 - $28•Onsite

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. We're hiring a part-time On-Site Service Representative in the Midland/Odessa, TX area. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Requirements

3 years' experience in selling or service environment.
High School Diploma or equivalent.
Ability to lift 25 to 60lbs and/ or work in difficult positions.
Collaboration and problem-solving skills.
Handle different technical and operational issues.
Have and maintain a valid driver's license in State of residence.
Must carry required levels of automobile insurance.

Responsibilities

Service multiple customer locations
Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
Resolve customer problems promptly to retain and promote customer loyalty.
Follow designated route defined by routing software tools and maintain route guides.
Identify continuous improvement opportunities in productivity, process, and cycle time.
Comply with safety and inspection requirements of the facility where the service is being provided.
Help create new orders by engaging with customers to identify additional product needs
Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Benefits

Medical, dental, vision, and life insurance coverage available.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. PTO prorated for part-time depending on amount of hours.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts and other benefits.
Safety shoes provided (where applicable).

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