On-Site Service Representative- Parttime 20

W.W. Grainger • Tulsa, OK

385d

About The Position

The Onsite Service Representative (OSR) plays a crucial role in managing customer inventory and providing exceptional customer service. This part-time position involves working directly with customers to ensure their inventory needs are met, driving account growth through the KeepStock program, and collaborating with sales partners to implement effective sales strategies. The OSR is responsible for maintaining product stocking levels, resolving customer issues, and identifying opportunities for improvement in service delivery.

Requirements

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Customer service and sales growth oriented.
• Collaboration and problem-solving skills.
• Ability to handle different technical and operational issues.
• Must have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations.
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Gain knowledge of Grainger's offerings to improve orders through system integration.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
• Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings.

Benefits

• Medical, dental, vision, and life insurance plans.
• Generous paid time off (PTO) and 6 company holidays per year.
• Automatic 6% 401(k) company contribution each pay period.
• Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.
• A comprehensive set of emotional, financial, physical, and social wellbeing programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 10,001+ employees