W.W. Grainger-posted about 1 year ago
Part-time • Entry Level
West Palm Beach, FL
1,001-5,000 employees
Merchant Wholesalers, Durable Goods

The Onsite Service Representative (OSR) plays a crucial role in managing customer inventory and providing exceptional customer service. This position focuses on driving account growth through effective inventory management and collaboration with sales partners to meet customers' MRO needs. The OSR is responsible for servicing multiple customer locations, ensuring product availability, and resolving customer issues promptly to foster loyalty.

  • Receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted.
  • Gain knowledge of Grainger's offerings to improve orders through system integration.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated route defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facility where the service is being provided.
  • Help create new orders by engaging with customers to identify additional product needs.
  • Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.
  • Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings.
  • 3 years' experience in selling or service environment
  • High School Diploma or equivalent
  • Customer service and sales growth oriented
  • Collaboration and problem-solving skills
  • Handle different technical and operational issues
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance
  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts
  • Parental leave
  • 3:1 match on donations
  • Tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs
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