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As an Onsite Service Representative (OSR) at Grainger, you will play a crucial role in supporting our customers by managing their inventory and providing exceptional customer service. This position is part-time and requires you to work directly at customer locations, ensuring that their inventory needs are met efficiently. You will be responsible for receiving and stocking purchased products, maintaining appropriate stock levels, and utilizing scanning technology to monitor inventory depletion. Your ability to resolve customer issues promptly will be essential in fostering customer loyalty and satisfaction. In addition to customer service, you will also focus on account growth by engaging with customers to identify their additional product needs. This involves probing for customer requirements during site visits and collaborating with sales partners to expand Grainger's offerings. You will participate in quarterly reviews with customers and sales partners to assess the viability of our Inventory Solutions offerings, ensuring that we continue to meet and exceed customer expectations. The OSR position requires a proactive approach to identifying continuous improvement opportunities in productivity, process, and cycle time. You will follow a designated route defined by routing software tools, ensuring compliance with safety and inspection requirements at each facility you service. This role is integral to Grainger's mission of keeping businesses running and their people safe, and it offers a unique opportunity to make a significant impact on our customers' operations.
