On-Site Reservationist - Sage Lodge
About The Position
Wanderlust at heart? Make travel dreams come true every day. Lead with your enthusiasm; connecting each guest to the trip of their dreams. You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases. Reservationists directly support the Front Office Team and Sales & Marketing Team with group bookings, VIP reservations and more.
Requirements
- Minimum 1 year customer service experience preferred
- Previous PBX/Multi-line phone experience in hospitality strongly preferred
- Strong verbal & written communication skills required
Responsibilities
- Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-upcalls and paging guests in accordance with established standards.
- Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
- Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
- Assists the Sales & Marketing Team by entering group bookings and VIP reservations.
- Receives, sorts and distributes guest mail, messages and faxes.
- Maintains confidentiality of all guest information and pertinent hotel data.
- Keeps accurate and complete records of reservations, messages and other required information.
- Assists fellow Front Office team members when possible and appropriate.
Benefits
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
