OnSite Level One Consultant

About the position

The onsite level one consultant provides support for Omnicell solutions to ensure desired customer outcomes. This role builds and maintains the relationship between the client and Omnicell by consistently confirming the efficient use of the Omnicell systems.

Responsibilities

• Proactive management and administration of the Omnicell system for a customer.
• Manage the generation of reports following best practices and analyze or disseminate report information to appropriate resources.
• Provide optimization services and analysis for customer.
• Identify opportunities for inventory improvement.
• Retrieve and analyze data from Omnicell and various customer systems to create custom views.
• Conduct and manage the in-service training process of Omnicell products that includes analysis of training needs, creation of effective presentations and evaluation of re-training needs for customer's end users.
• Continually evaluate/monitor customer's satisfaction with systems.
• Onsite triage and troubleshooting of Omnicell products that may include minor repair.
• Coordinate any necessary enhancement/up-grades/BETA activities.
• Identify problems and coordinate tasks necessary to solve them. (This may include interdepartmental task coordination).
• Attend required training/meetings as needed for Omnicell or for customer.
• Maintain a positive working relationship with the customer.

Requirements

• Very proficient with Microsoft Excel, gathering data from different sources and merging information into a single output.
• Strong management, presentation, planning and organizational skills.
• Excellent interpersonal communication skills, both written and verbal. Able to build trust and rapport with customer departments in which they interact.
• A self-starter who is able to work independently.
• Ability to handle multiple projects at one time.
• Ability to present to various levels in an organization from newly hired technicians to department chiefs.
• Active Nationally Certified Pharmacy Technician (CPhT); PTCB or ExCPT tests accepted.
• Active License/Registration with the State Board of Pharmacy. Current State Pharmacy Technician (For New York).
• Associate degree or Professional Certification
• 2 years of experience within a hospital (healthcare) or hospital materials management environment (i.e., buyer/purchaser, inventory control, etc.).

Nice-to-haves

• Bachelor's degree.
• In-depth knowledge of Omnicell products.
• Knowledge of acute-care distribution of medications and/or supplies.
• Working knowledge / experience & trouble shooting with Pharmacy Automation Equipment.

Benefits

• Base compensation: Hourly range from $25.77 to $36.81. (Actual compensation is subject to variation due to such factors as locations, education, experience, and skillset)