OnSite IT Support Specialist

Robo • Midland, TX

412d • $52,000 - $66,560 • Remote

About The Position

The On-Site IT Support Specialist at ROBO is a full-time role focused on providing exceptional IT support to clients in Midland, TX. This hybrid position involves both remote assistance and on-site visits, where the specialist will be responsible for troubleshooting IT issues, setting up hardware, and ensuring client satisfaction. The role emphasizes strong customer service and technical skills, with a commitment to documenting work and collaborating with team members.

Requirements

• Minimum of 2 years of experience in IT support, preferably within an MSP environment
• Experience working on-site in client environments
• Ability to travel to client sites as needed
• Problem-solver with an urgency to meet deadlines
• Certifications in IT is highly preferred (A+ Certified, Network+, ITF, Etc.)
• Ability to work independently and on multiple priorities
• Experience with Microsoft Office required

Responsibilities

• Be available to travel onsite to various clients in Midland, TX
• Offer remote assistance to clients for quick resolution of IT issues
• Deliver, install and configure computers, laptops, routers, monitors, firewalls, etc. at client sites
• Create and maintain accurate records of client interactions, issues resolved, and equipment deployed
• Work within ticketing system
• Collaborate closely with other team members to ensure comprehensive support and service delivery
• Provide IT support involving core business applications and operating systems, as well as virtual environments
• Connect with ROBO 3rd parties to help troubleshoot issues
• Monitor calendar, email and schedule with real-time updates

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed