On- Site Field Service Manager
About The Position
About the Role Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward. Your Impact We’re looking for a true go-getter to oversee: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. - Selecting, hiring, training, and developing current and new technical representatives. - Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. - The warehousing process as it relates to merchandise and inventory. - The development and education of the team as it relates to new technology in an evolving industry.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
- Service management experience in the technology industry.
- Hands-on field technical experience with a vast knowledge digital and electromechanical technology.
- Strong communication skills including the desire to develop and lead a team.
- Possess excellent time management skills.
Nice To Haves
- Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
Responsibilities
- A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
- Selecting, hiring, training, and developing current and new technical representatives.
- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
- The warehousing process as it relates to merchandise and inventory.
- The development and education of the team as it relates to new technology in an evolving industry.
Benefits
- competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
