Pacific Office Automation-posted 3 months ago
Full-time • Entry Level
Bend, OR
Telecommunications

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

  • Use software to remotely access client computers to remotely troubleshoot and diagnose our customer's network connectivity with multi-functional devices such as copiers and scanners.
  • Communicate with customers via phone, email, etc. to gather information for troubleshooting.
  • Work closely with sales representatives, customers, and field technicians to resolve network related problems.
  • Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.
  • 0-2 Years of experience working with TCP-IP Networking
  • Some computer knowledge mixed with a willingness and capability to learn.
  • Natural problem-solving ability combined with a passion for fantastic customer service.
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced environment.
  • Associates degree preferred
  • Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
  • Network+ or A+ Certifications a plus.
  • Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.
  • Advancement and growth into leadership roles.
  • Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
  • Team-player environment.
  • Medical/Dental/Vision/Life insurance plans.
  • Matched 401k.
  • PTO, Vacation, Sick Leave.
  • FSA/HSA programs.
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