On-Site Clinical Liaison (for RightSite Health) - Part Time availability
About The Position
The Grady In-House RightSite Liaison is an embedded extension of the RightSite Care Team working on site within Grady’s communications center. This role serves as a real time connector between Grady personnel and the RightSite Care Team, ensuring consistent redirection opportunities, strengthening workflows, and maintaining high quality communication. This position is ideal for someone who is confident, relationship-oriented, and able to be a connector between RSH and Grady. This is a part time, on-site role offering predictable weekly hours with flexibility across the 7 AM to 11 PM window.
Requirements
- 3+ years of experience as a paramedic in a high volume 911 system.
- Exceptional communication and relationship building skills.
- Ability to operate independently and confidently within a partner environment.
- Strong problem-solving abilities and calmness under pressure.
- Excellent documentation habits and attention to detail.
- Flexibility to work within a wide coverage window (7 AM through11 PM).
Nice To Haves
- Experience working within the Grady 911 system or familiarity with Georgia EMS operations (preferred)
- Strong understanding of emergency care pathways and alternative destination workflows (preferred)
- Prior liaison or partner facing role experience (preferred)
Responsibilities
- Serve as the on-site RSH representative supporting Grady call-takers and supervisors.
- Monitor call activity and identify cases appropriate for RightSite diversion.
- Facilitate warm handoffs to RightSite physicians and navigators.
- Support call-takers with understanding inclusion/exclusion criteria.
- Build strong rapport with Grady dispatchers, supervisors, and field providers.
- Act as the day to day point of contact for questions, workflow clarification, and support.
- Help stabilize call volume by reducing uncertainty and reinforcing consistent workflow use.
- Document on-site observations, interactions, issues, and wins in RightSite systems.
- Escalate operational concerns to leadership with clear context and recommendations.
- Provide insight into patterns, challenges, and opportunities to refine workflows.
- Support partner engagement reporting and ADKAR alignment.
- Identify knowledge gaps and partner with training leaders to address them.
- Ensure Grady teams are aware of all RightSite support services.
Benefits
- Competitive compensation
- Market-competitive healthcare coverage, including medical, dental, vision, life, and disability (IF FULL TIME)
- The opportunity to work alongside talented and professional colleagues with the ability to grow
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
