On-Road Supervisor

UPS • Palmyra, MO

203d

About The Position

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.

Requirements

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be currently located in the same geographic location as the job or willing to relocate yourself.
• Must be at least 21 years of age.
• Must have previous UPS Package car driving experience.
• Ability to lift 70lbs/32 kgs.
• Ability to work flexible shift hours, up to 5 days per week.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Must be DOT certified, and willing to take a physical exam, including a driving test.

Nice To Haves

• Bachelor's Degree (or internationally comparable degree)

Responsibilities

• Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner.
• Uses the balanced scorecard and quality improvement process to track performance against goals.
• Facilitates execution of the daily dispatch plan and completes on-road supervision/audit rides.
• Maintains operational performance by developing and implementing effective work process plans.
• Troubleshoots service inefficiencies, reviews work processes and schedules, and monitors costs to budget.
• Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
• Ensures implementation and maintenance of a comprehensive health and safety plan.
• Conducts risk management and safety compliance audits.
• Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives.
• Maintains employee safety training and certifications.
• Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolves individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.
• Applies legal, regulatory and safety compliance knowledge to reduce company risk.
• Assesses, identifies, measures and monitors customer or business needs and trends.
• Coaches and develops others using career development processes and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree