On-Flex Service Coordinator
About The Position
Flexcar empowers individuals with a flexible alternative to traditional car ownership through a month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient, affordable vehicle solution for our members. Flexcar is rapidly growing, and we are building a collaborative, driven team committed to delivering an exceptional customer experience. The On-Flex Service Coordinator oversees and coordinates the repair process for Flexcar members, ensuring efficient service operations and a high-quality customer experience. This role blends operational coordination and customer communication in a fast-paced environment. This is a non-exempt position and is eligible for overtime compensation under California law, including: Overtime for hours worked over 8 in a workday Double time for hours worked over 12 in a workday Overtime premiums for qualifying seventh consecutive workdays
Requirements
- Experience using Microsoft Office Suite
- Comfort working within technology-driven operations and ticketing systems
- Strong organizational and communication skills
- Demonstrated ability to work in a fast-paced, team-oriented environment
- Flexibility to work days, evenings, weekends, and holidays as business needs require
- Willingness to work outdoors in varying weather conditions
- Ability to lift and carry tools or materials up to 50 pounds
- Valid driver’s license with acceptable driving record
- At least 18 years of age
Responsibilities
- Coordinate the repair process for Flexcar vehicles at hubs and via mobile services
- Communicate proactively with members regarding repair timelines and status updates
- Deliver a professional and efficient on-site customer experience
- Coordinate with repair and parts teams to ensure readiness for scheduled appointments
- Confirm upcoming appointments and clarify service details in advance
- Oversee servicing of tow-in vehicles and maintain member communication
- Monitor mobile service productivity and support efficient route scheduling
- Support service advisors to ensure timely case completion
- Use internal operational systems to track service tickets and assignments
- Maintain accurate documentation and timekeeping records
- Safeguard company vehicles, property, and customer information
- Comply with Cal/OSHA safety standards and company policies
Benefits
- Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
- Paid Sick Leave in accordance with California and applicable local law
- Company-paid holidays
- 401(k) with company match (Day One eligibility)
- Medical, dental, and vision coverage (Day One eligibility)
- Weekly pay
- Uniforms provided
- Employee discount on Flexcar services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
