On Demand Services Engineer

ePlus Technology, inc. • Norfolk, VA

8d • $24 - $29

About The Position

As an On Demand Services Engineer, you will provide ePlus’ clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus services and provide performance improvement feedback.
Your Impact
The essential functions of this position include:
Perform network/systems support
Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
Resolve and manage problems immediately
Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
Follow-through until problems are resolved
Maintain current, high-level technical skills in your network field of expertise
Keep abreast of developments in computing technology and solutions to common problems
Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner.
Ensuring management is informed of any issues and escalations
Comply with both internal and client processes and procedural changes in reference to assigned jobs
Maintain toolkit and toolkit inventory
Replace items as needed

Requirements

• College degree preferred, high school diploma required
• 1-2 years of networking experience
• 1-3 years Field Experience
• 1-3 years in a client-facing position
• CCNA upon hire or within 6 months of employment
• Experience/training on one or more of the following: Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
• Understanding of the two or more of the following routing protocols: IP, IPX, EIRGP, OSPF, RIP
• Ability to perform basic protocol analysis using a LAN analyzer
• Understanding of WAN, LAN, interfaces, protocols and topology
• Knowledge of WAN and LAN Concepts
• Excellent oral and written communications skills
• Strong troubleshooting and performance tuning skills
• Understanding of switching concepts-VLAN, ATM
• Experience/training on one or more of the following: Router IOS-Cisco, Nortel, 3Com Server NOS NetWare, NT, Unix Hardware NIC, hard drive and controllers WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum DHCP/DNS
• CCNA Certification

Responsibilities

• Perform network/systems support
• Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
• Resolve and manage problems immediately
• Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
• Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow-through until problems are resolved
• Maintain current, high-level technical skills in your network field of expertise
• Keep abreast of developments in computing technology and solutions to common problems
• Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner.
• Ensuring management is informed of any issues and escalations
• Comply with both internal and client processes and procedural changes in reference to assigned jobs
• Maintain toolkit and toolkit inventory
• Replace items as needed

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED