On-Call Services Coordinator

Episcopal Community Services (ECS) • San Jose, CA

3d • $23 - $23 • Onsite

About The Position

The Services Coordinator acts as a resource, ally and advisor to shelter participants, supporting the routine operation by administering resident intake and monitoring of the floors for safety and order. The Services Coordinator orients participants about the shelter program, engaging them in shelter activities, and supporting development of participant service plans. Each Services Coordinator will also provide information to assist in accessing services through case management, and in maintaining a safe, clean, and comfortable environment for all.

Requirements

• High School Diploma or a GED.
• Experience working with adults who are unhoused, have challenges with mental health, substance abuse or disabilities is a plus.
• Services Coordinators must have strong communication skills; a comprehension of ethics in social services; good general counseling, active listening skills as well as proven problem-solving and crisis resolution skills.
• Intermediate computer skills including MS Office applications.
• Excellent verbal and written communication skills.
• Works well independently, as well as part of a team.
• Will honor and abide by ECS rules and regulations, including discretion and confidentiality.
• High comfort in collaborating with people from diverse backgrounds and experiences.
• Must secure fingerprint image screening and annual TB screening.
• Must be able to meet physical requirements of the position, which may include lifting up to 30 lbs.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all company and department programs, policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Nice To Haves

• Experience working with adults who are unhoused, have challenges with mental health, substance abuse or disabilities is a plus.

Responsibilities

• Check the exterior of the building on a regularly assigned schedule to maintain a clean and safe environment.
• Conduct wellness checks to maintain security and program compliance.
• Maintain shift reports and logs according to procedure.
• Perform all duties ensuring standards of care and within the parameters of the program standard operating procedures.
• Orient all participants to program rules and responsibilities.
• Apply shelter rules and regulations in a fair and equitable manner to all participants.
• Maintain required documentation timely, in a complete and legible manner (including attendance, disciplinary actions, eligibility status, bed assignments, late arrivals, etc.).
• Report all participant concerns, maintenance issues, and safety concerns to supervisor, immediately.
• Respond to all participant requests and questions in a dignified and courteous manner.
• Attend and participate in daily shift change meetings.
• Ensure documentation is completed and workspace is cleaned and organized before end of shift.
• Collect, tag, store, and dispose of client property according to policy and procedure.
• Honor and abide by agency rules of confidentiality.
• Encourage client participation in all groups and activities.
• Refer participants to case management.
• Attend staff meetings or training, even when outside of regular work hours.
• Perform all other duties as assigned.

Benefits

• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.
• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees