On Call Residential Specialist

Plymouth Housing Group • Seattle, WA

435d • $62,504 - $62,504

About The Position

The On-Call Residential Specialist (RS) at Plymouth Housing Group plays a crucial role in supporting residents within the Permanent Supportive Housing team. This position is dedicated to maintaining high-quality service delivery aligned with Plymouth's mission, emphasizing cultural proficiency, harm reduction, trauma-informed care, and the 'housing first' philosophy. The RS is responsible for ensuring the well-being of residents, providing assistance in the office lobby, and maintaining a safe and clean environment while fostering a sense of community.

Requirements

• High school diploma or GED certificate or equivalent combination of education and relevant work experience.
• Previous customer service experience, particularly with low-income households or individuals with disabilities.
• Ability to communicate effectively with diverse populations and maintain professional boundaries.
• Demonstrated ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Experience with Microsoft Office applications, particularly Word and Outlook.

Nice To Haves

• Experience with diverse, low-income, homeless, or special needs populations.
• Previous employment in social services, supportive housing, or mental health.

Responsibilities

• Operate all functions in the front lobby office, including checking and logging visitors, answering telephones, and monitoring security systems.
• Collaborate with internal stakeholders to provide effective support and resources to residents.
• Conduct ongoing outreach to residents and provide necessary resources.
• Welcome new residents into a safe environment and foster supportive services.
• Assist tenants with unit services, including re-entry into individual units.
• Mediates conflict using de-escalation and conflict mediation techniques.
• Distribute notices and relevant materials to residents, accommodating language and cultural differences.
• Support offsite property management by communicating with tenants and assisting with work orders.
• Provide guidance and oversight for volunteers and interns as directed by the Residential Services Manager.
• Maintain building security and safety by monitoring access and following emergency procedures.
• Conduct regular safety checks and promote a positive environment for residents and staff.
• Perform light janitorial and maintenance tasks in all areas of the facility.
• Assist with general administrative support as needed, including maintaining logs and documentation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Flexible scheduling
• Professional development opportunities
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED