On-Call Residential Program Aide

Hamilton Families • San Francisco, CA

71d • $22

About The Position

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success.

Requirements

• Proven track record of providing support to participants, clients, and staff in the areas described above
• Background in a nonprofit organization or passion to work with individuals experience homelessness
• Excellent communication skills
• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Ability to respond appropriately to emergencies or critical situations

Nice To Haves

• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Ability to use Microsoft Office Suite and other software

Responsibilities

• Maintain shift coverage, supervision, and contribute to a safe and orderly atmosphere for our participants
• Model and facilitate appropriate behavior following applicable City’s Grievance Policy for participants
• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers
• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed
• Interact with participants to share information, provide supplies, and facilitate interventions as necessary
• Maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality
• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services
• Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary
• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed
• Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace
• Provide varying shift coverage as needed
• Other duties as requested

Benefits

• Equity, diversity, and inclusion are central to our organization
• We actively seek and prioritize diversity in our teams
• We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum
• We are committed to working with and providing reasonable accommodations to individuals with disabilities

What This Job Offers

• Number of Employees: 101-250 employees