On-Call Residential Program Aide

Hamilton Families•San Francisco, CA

115d•$23•Onsite

About The Position

We’re excited to be adding an On-Call Residential Program Aide to our team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The On-Call Residential Program Aide will report directly to the Shift Coordinators and Shelter Manager and be part of the Shelter Program team. This role is primarily responsible for providing a safe and healthful environment, and welcoming atmosphere for program participants in the specific facility.

Requirements

Proven track record of providing support to participants, clients, and staff in the areas described above
Background in a nonprofit organization or passion to work with individuals experience homelessness
Excellent communication skills
Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
Highly organized, self-motivated, and capable of working independently to meet goals
Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
Ability to respond appropriately to emergencies or critical situations

Nice To Haves

A background in working with nonprofit organizations, social services organizations, or community-based programs
Ability to use Microsoft Office Suite and other software

Responsibilities

Maintain shift coverage, supervision, and contribute to a safe and orderly atmosphere for our participants
Model and facilitate appropriate behavior following applicable City’s Grievance Policy for participants Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers
Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed
Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality
Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building
Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed
Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF
Provide varying shift coverage as needed
Other duties as requested