On-Call Residential Counselor

DESC • Seattle, WA

188d

About The Position

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. On call support staff work variable shifts, according to their schedule preferences and program need, to facilitate operations and provide essential client services. In the changing and uncertain job market, this position allows compassionate and dedicated people a chance to earn an income on a short-term basis, with opportunity for ongoing employment. Who knows, maybe you’ll even end up finding a new career! There is no social service experience needed to qualify for these positions.

Requirements

• Basic understanding of homelessness and general characteristics of the homeless adult population; some college and/or experience in social service is desirable.
• Ability to communicate and work effectively with individuals from various backgrounds and disciplines including supervisors, managers, coworkers, clients, interns, volunteers, etc.
• Commitment to the philosophy of cooperation and continuity across programs, and of consideration and respect for others.
• Basic use of computers and other office equipment, and software application.

Responsibilities

• Initiate and maintain appropriate interactions with clients.
• Operate all functions of lobby offices, including, but not limited to, answering telephones and checking guests in and out according to visitation policies.
• Maintain safety and security of housing projects and entry services facilities by monitoring security cameras and participating in facility walk-throughs.
• Respond to emergencies and initiate the appropriate response including contacting emergency-response systems as needed.
• Maintain order and cleanliness of project by communicating & enforcing building rules and policies.
• Work scheduled hours, effectively and efficiently, at stations and/or milieu coverage.
• Engage clients and document services provided, as well as documenting any incidents which occur, during shift hours, in accordance with established policies & procedures.
• Respond to client complaints.
• Work cooperatively and being responsive to co-workers, clients, as well as community members, organizations and partners.
• Perform routine cleaning functions while on shift.
• Other duties as assigned.

Benefits

• Sick and Safe Time

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees