On-Call Residence Staff

YWCA Of Lancaster•East Lampeter Township, PA

8h•Onsite

About The Position

YWCA is looking for an on-call Resident Assistant to be an internal part of their team. This role involves responsible on-call nighttime, weekend, and holiday supervision of residence facilities, ensuring a safe, clean, and comfortable living environment for residents. The Resident Assistant will respond promptly to resident needs, maintain professional boundaries, and implement program expectations consistently. Key duties include performing light housekeeping, reporting maintenance needs, discerning between emergencies and daily challenges, coordinating with the team for coverage, completing nightly check-ins, ensuring safety exits are clear, greeting new residents, and monitoring incoming mail. The YWCA Lancaster is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all, serving children and adults through various programs including a residence, child enrichment, and sexual assault prevention and counseling.

Requirements

A minimum of high school diploma or GED required.
Compassion and patience while working with people in crisis situations.
Excellent communication and listening skills.
Reliable transportation.
Maintain program and resident confidentiality.
Demonstrate knowledge of the program, mission and adhere to YWCA Lancaster’s policies and procedures.
Attend mandatory Staff Development Days.
Flexibility with shift coverage.

Nice To Haves

Bilingual a plus

Responsibilities

Responsible for on-call nighttime, weekend and holiday supervision of residence facilities.
On-call availability Monday-Friday 7pm-7am and Saturday and Sunday 7am-7pm.
Must be on-site for one hour each shift with the remainder of the shift on-call.
In-person response to residence hall within 20 minutes of initial call from resident.
Respond promptly to the needs of the residents in a professional and compassionate manner.
Be compassionate and empowering while holding residents accountable.
Maintain clear professional boundaries and consistent implementation of program expectations.
Proactively work to maintain a safe, clean and comfortable living environment for the residents.
Perform light housekeeping duties during shift to maintain residence overall appearance.
Use standard procedures to report maintenance and supply needs to the team immediately to ensure a functional environment.
The ability to discern between health/safety emergencies and day to day challenges in crisis situations.
Coordinate with team to ensure coverage of the residence hall.
Complete nightly check in at the residence hall within the hours of 9pm-12am; addressing issues that may arise during nightly check-in, required to stay on-site for a minimum of one hour.
Ensure all safety exits are clear, and doors are properly closed.
Greet new residents upon arrival to discuss instructions and updates.
Address any questions or concerns that may arise.
Ensure assigned tasks are completed by residents; addresses issues as needed.
Accurately report lockouts, emergencies, and any incident that may arise to the Director of Operations and Kepler Hall Residence.
Responsible for monitoring the incoming mail for the organization and residents utilizing personal mailboxes.
Participate in weekly team meetings and regular trainings as assigned.
Complete other duties as assigned by supervisor or leadership team.
Coordinate YWCA equipment distribution to the Resident Assistant after shift is complete.
Complete required documentation as assigned by supervisor.
Perform other duties as assigned.