ON CALL Receptionist

FitzGerald Financial Group - Division of TowneBank Mortgage•Suffolk, VA

52d•Onsite

About The Position

TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Requirements

Excellent customer service skills
Excellent telephone skills
Flexibility and dependability is a must

Nice To Haves

Computer experience (Word and Excel)

Responsibilities

Drives to wherever needed to fill in at any and all of our branches and department locations throughout the Hampton Roads area including Virginia Beach, Norfolk, Portsmouth, Suffolk and Chesapeake.
Agrees to work when called upon. Holidays are a popular time to be available. Must also be available to fill in for vacations, medical leaves, and other absences. A lot of times absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.
Displays a professional appearance and behavior
Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
Types memos, correspondence, reports and other documents as needed
Assists the branch or department team with a variety of day-to-day duties as requested
Assists with copy projects
Other duties as assigned
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)