On Call - In-Room Dining Coordinator

Four Seasons • Philadelphia, PA

127d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Requirements

• High School Diploma or equivalent.
• Preferred experience in a luxury hotel in food and beverage or related work.
• Strong written and oral skills and communicate professionally and accurately via telephone.
• Ability to multi-task in a high volume and demanding environment.
• Strong computer skills.
• Strong problem-solving skills, ability to handle difficult situations and guests.

Responsibilities

• Take guest in-room dining orders and be knowledgeable of menu and preparation methods.
• Communicate special requests to the kitchen.
• Coordinate delivery of orders and attend to guest needs and requests with a sense of urgency according to Four Seasons Standards.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
• Check completed kitchen orders with the guest's original order.
• Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Coordinate minibar replenishment procedures through the Resort's communication tools.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• A robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts.
• Daily complementary meals and snacks.
• Daily discounted parking.
• Cell phone provider discounts with various carriers.

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: High school or GED