On-Call Guest Services Ambassador (In Room Dining) - The Langham, New York

Careers - Langham Hospitality Group

129d • $27

About The Position

The objective of the On-Call Guest Service Ambassador (In-Room Dining) is to provide friendly, courteous and professional in-room dining service to guests while maintaining high level of service as per Langham Hospitality Group and Forbes standards.

Requirements

• Must have basic knowledge of food and beverages preparation.
• Basic knowledge of POS systems, i.e. Micros.
• Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
• Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
• Ability to remember and promote the variety of menu items.
• Ability to work stand and work in confined spaces for long periods of time.
• Ability to operate beverage equipment: coffeemaker, iced tea machine, etc.

Nice To Haves

• Room Service experience in a luxury hotel preferred.
• TIPS certification a plus.
• CPR Certification and/or First Aid Training preferred.

Responsibilities

• Promptly answer guests’ calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy.
• Input order information into POS, allowing culinary staff to begin preparation; note any special requests clearly.
• Assist service staff during peak periods by preparing service trays and generally assisting with all efforts to ensure prompt delivery.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention corrective action could be taken when appropriate.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Perform other duties as requested, such as special guest requests.
• Report to duty as scheduled by direct supervisor according to operating hours.
• Be fully versed in all service standards.
• Delivery of food and beverage items as requested by guests and removal of soiled dishes in a timely manner in accordance to set standards.
• Putting together a weekly order sheet of all items needed for the week.
• Cleaning and maintaining a well-organized storeroom.
• Properly rotating all stock items both in the storeroom as well as the carts.
• Checking the expiration dates on all items to ensure that all guests receive fresh products.
• Completing a guest room security check list to ensure that no rooms are left open.
• Responsible for following the Key Procedure, including signing a 'key issue form'.
• Help maintain the room service carts to ensure cleanliness, luxury presentation and functionality.
• Attending all department meetings as well as all colleague meetings.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Benefits

• Rate of pay: $27.20 per hour

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees