On-Call Desk Clerk

The John Stewart Company • Oakland, CA

10d

About The Position

COMPANY SUMMARY: The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost ‐ effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: Monitors traffic in and out of the building, communicates with tenants, visitors, staff, and vendors. Answers the phone and takes written messages, handles building and resident situations and emergencies, writes end of shift reports and incident reports, puts mail in resident mail slots and gives mail to residents, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

Requirements

• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and follow procedures to solve problems.
• Working knowledge of E-mail, Microsoft Word and Excel.

Responsibilities

• Answer telephones, direct calls, take messages and make emergency calls when situations arrive.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Inform visitors of visitor policy, check visitor ID, and sign visitors in and out of the building.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on daily basis.
• Fill in as requested when other desk clerks are absent.
• Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.

Benefits

• Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%. Vacation leave of up to ten days per year in the first year. Up to 80 hours of sick time per year. Flexible Spending Accounts for Health Care and Dependent Care. Company paid Life AD&D Long Term Disability. Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
• Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program. Commuter benefit program. Discounts for AT&T and ClassPass. $100 annual Wellness Reimbursement. Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 80 hours of sick time per year.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees