On-Call Desk Clerk - JR27156-3800

University of Chicago • Chicago, IL

404d

About The Position

The On-Call Desk Clerk position at the University of Chicago is a flexible role that requires clerical support in the Housing and Residence Life department. The clerk will work on an on-call basis, primarily during a 9-month schedule with seasonal shutdowns. Responsibilities include providing customer service, managing mail and packages, maintaining security protocols, and assisting with various administrative tasks.

Requirements

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.
• Knowledge of general office procedures and practices.
• Working knowledge of Microsoft Word, Excel, Outlook, and web-based systems.

Nice To Haves

• Experience in a customer service role in a college or university setting.

Responsibilities

• Perform clerical duties in accordance with HRL policy and expectations, including answering phone calls and checking email regularly.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff, and visitors in person or by phone, providing information about campus and residence hall policies.
• Receive, record, and distribute mail and packages, entering them into the online distribution system.
• Maintain security by checking IDs and managing sign-in/out records for residents and guests.
• Check out and follow up on the return of cleaning and recreational equipment and keys.
• Adhere to directives and policies outlined by leadership and provide orientation to new employees.
• Knowledgeable in emergency protocols and report critical issues to supervisors.
• Report building maintenance issues and perform other tasks as requested.

Benefits

• Flexible work schedule based on availability.
• Opportunity to gain experience in a university setting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED