On-Call Dental Receptionist - Puyallup

Willamette Dental • Puyallup, WA

81d • $28 - $28

About The Position

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate will act as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. This position reports to the Practice Administrator.

Requirements

• High school diploma or GED required.
• Post-secondary coursework is desirable OR equivalent combination of education and experience.
• Minimum of two years customer service experience preferred.
• Medical/dental clinic or healthcare experience highly desirable.
• Strong knowledge of HIPAA compliance procedures.

Nice To Haves

• Experience in a medical or dental clinic setting.
• Demonstrated ability to handle patient inquiries effectively.

Responsibilities

• Oversee the daily schedule and seek opportunities to maximize scheduling efficiencies.
• Maintain awareness of schedule changes; promptly identify and correct scheduling errors.
• Understand payment methods and communicate fee requirements to patients.
• Collect and document payments for dental services.
• Responsible for proper handling of monies and accurately balancing daily payment ledger.
• Complete M.O.O.L.A.H. form and forward to Accounting Department.
• Accurately complete deposit slips and make timely daily bank deposits.
• Update patient card, confirm and verify insurance information.
• Schedule treatment as directed by clinicians.
• Ensure charts are organized, prepared and available for patient appointments.
• Use proper chart routing processes and perform chart maintenance as needed.
• Prepare new patient charts according to current WD guidelines.
• Duplicate charts and records as requested.
• Initiate a partnership and build rapport with patients by providing thorough and accurate information.
• Address any patient questions or concerns related to their treatment plan.
• Provide Statement of Services at each visit.
• Responsible for opening and closing the clinic.
• Keep reception area neat and clean to instill patient confidence and comfort.
• Partner with clinical team to enhance understanding of dental procedures and treatment series.
• Partner with clinical team to understand provider’s expectations and reiterate communication directives to the patient.
• Partner with clinical team to triage incoming emergency and unplanned treatment calls.
• Ensure coordination of care by scheduling and reinforcing recalls and referrals.
• Strict adherence to Willamette Dental's Personal Protective Equipment (PPE) policy.
• Flexibility to travel to other WD locations as needed based on business need.
• Reliable and predictable attendance is essential.

Benefits

• Medical, dental and vision insurance.
• Tuition reimbursement.
• Flexible spending accounts.
• 401(k) retirement plan with 5% match.
• Accidental death and dismemberment insurance.
• Life insurance.
• Voluntary disability insurance.
• Commuter benefits.
• Two complimentary pairs of Fig scrubs (clinical roles).
• Employee assistance program.
• Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.

What This Job Offers

• Education Level: High school or GED