On-Call Dental Receptionist Portland, OR

Willamette Dental Group • Portland, OR

274d • $27 - $27

About The Position

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate will act as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. This position reports to the Practice Administrator.

Requirements

• High school diploma or GED required.
• Post-secondary coursework is desirable or equivalent combination of education and experience.
• Minimum of two years customer service experience preferred.
• Medical/dental clinic or healthcare experience highly desirable.
• Strong knowledge of HIPAA compliance procedures.

Nice To Haves

• Experience in a medical or dental clinic setting.
• Demonstrated ability in care advocacy.

Responsibilities

• Oversee the daily schedule and maximize scheduling efficiencies.
• Maintain awareness of schedule changes and correct scheduling errors.
• Understand payment methods and communicate fee requirements to patients.
• Collect and document payments for dental services.
• Accurately balance daily payment ledger and reconcile payments.
• Complete M.O.O.L.A.H. form and forward to Accounting Department.
• Complete deposit slips and make timely daily bank deposits.
• Update patient card and confirm insurance information.
• Schedule treatment as directed by clinicians.
• Ensure charts are organized and available for patient appointments.
• Perform chart maintenance and prepare new patient charts.
• Initiate partnerships with patients by providing thorough information.
• Address patient questions or concerns related to treatment plans.
• Open and close the clinic and maintain a neat reception area.
• Partner with clinical team to enhance understanding of dental procedures.
• Triage incoming emergency and unplanned treatment calls.
• Schedule and reinforce recalls and referrals to providers.
• Adhere to PPE policy and travel to other locations as needed.
• Maintain reliable and predictable attendance.

Benefits

• Medical, dental and vision insurance.
• Tuition reimbursement.
• Flexible spending accounts.
• 401(k) retirement plan with 5% match.
• Accidental death and dismemberment insurance.
• Life insurance.
• Voluntary disability insurance.
• Commuter benefits.
• Two complimentary pairs of Fig scrubs.
• Employee assistance program.
• Accrual of a minimum of 120 PTO hours per year.
• Seven paid holidays annually.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED