On-Call Dental Receptionist Olympia, WA

Willamette Dental Group • Olympia, WA

113d • $28 - $28

About The Position

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate will act as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. This position reports to the Practice Administrator.

Requirements

• High school diploma or GED required.
• Post-secondary coursework is desirable or equivalent combination of education and experience.
• Minimum of two years customer service experience preferred.
• Medical/dental clinic or healthcare experience highly desirable.
• Strong knowledge of HIPAA compliance procedures.

Nice To Haves

• Experience in a dental or healthcare setting.
• Demonstrated ability to handle patient inquiries effectively.

Responsibilities

• Oversee the daily schedule and maximize scheduling efficiencies.
• Maintain awareness of schedule changes and correct scheduling errors.
• Understand payment methods and communicate fee requirements to patients.
• Collect and document payments for dental services.
• Accurately balance daily payment ledger and reconcile payments.
• Complete M.O.O.L.A.H. form and forward to Accounting Department.
• Accurately complete deposit slips and make timely daily bank deposits.
• Update patient card and confirm insurance information.
• Schedule treatment as directed by clinicians.
• Ensure charts are organized and available for patient appointments.
• Perform chart maintenance and prepare new patient charts.
• Initiate a partnership with patients by providing thorough information.
• Address patient questions or concerns related to their treatment plan.
• Provide Statement of Services at each visit.
• Open and close the clinic and maintain a neat reception area.
• Partner with clinical team to enhance understanding of dental procedures.
• Triage incoming emergency and unplanned treatment calls.
• Ensure coordination of care by scheduling recalls and referrals.
• Adhere to Willamette Dental's Personal Protective Equipment (PPE) policy.
• Travel to other WD locations as needed based on business need.
• Maintain reliable and predictable attendance.

Benefits

• Medical, dental and vision insurance.
• Tuition reimbursement.
• Flexible spending accounts.
• 401(k) retirement plan with 5% match.
• Accidental death and dismemberment insurance.
• Life insurance.
• Voluntary disability insurance.
• Commuter benefits.
• Two complimentary pairs of Fig scrubs.
• Employee assistance program.
• Eligible employees will accrue a minimum of 120 PTO hours per employment year.
• Seven paid holidays annually.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED